Privacy Policy

Last updated: July 2026

Herbs Coastal Landscapes ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and disclose personal information through our website at https://herbscoastallandscapes.com and in the course of running our landscaping business. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What We Collect

When you submit an enquiry through our contact form, we collect the information you provide: your name, phone number, email address, suburb and details about your project. If you contact us by phone, email or social media, we collect the information you share with us in that correspondence.

We also collect limited technical information automatically when you visit our website, including your device type, browser, pages visited and general location, through cookies and similar technologies. See "Analytics and Cookies" below.

How We Use Your Information

We use your personal information to respond to your enquiry, provide quotes, arrange consultations, deliver our landscaping services, manage our client relationships, and improve our website. We do not sell your personal information to anyone.

How Enquiries Are Processed

Our contact form is processed by Web3Forms, a form delivery service that transmits your submission to our business email. Web3Forms acts as a delivery mechanism and does not use your information for its own purposes. Our website is hosted on Cloudflare Pages, which may process technical data such as IP addresses as part of serving and securing the site.

Analytics and Cookies

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information such as pages visited, time on site, device type and approximate location. This information is aggregated and does not personally identify you. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, or by disabling cookies in your browser settings.

Disclosure

We do not disclose your personal information to third parties except: to service providers who help us operate our website and business (such as those listed above), where you have given consent, or where we are required or authorised by law. Some of our service providers may store data on servers located outside Australia, including the United States.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Enquiry information is held in our business email and records systems and is retained only as long as needed for the purposes described above or as required by law.

Access and Correction

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact

Herbs Coastal Landscapes
Email: herbscoastal@gmail.com
Phone: +61 449 678 991

We may update this policy from time to time. The latest version will always be published on this page.